Our commitment to ourselves, our team, our visitors, and our community
When Moona sees someone for the first (or fiftieth) time she greets them with a big smile, asks how they’re doing, offers warm tea and helps them find comfort. No detail is too small or insignificant to be done beautifully. Even if she only has a moment or feels rushed she tries to make people feel special, seen and important.
Naila knows a certain client with a large family is always gruff, demanding and downright rude, but she finds a way to firmly assert her boundaries and support him; it's about her manners, finding ways to help & our mission, not his behaviour.
Suha & Mohammed’s Citizenship ceremony was a celebration for the team.
When a Muslim teenager was kicked out of his home and rejected by others he could still come to us knowing he wouldn’t be judged and still served.